Terms of Service
Website use, invite-only testing, subscriptions, support and responsibilities for four independent SaaS products. Pre-launch review draft, not a complete paid-service agreement.
- Draft date
- 2026-09-12
- Operating entity
- To be confirmed before production release
- Contact email
- support@alur-ten.com
Parties, scope and agreement
AlurTEN is a brand. The contracting entity, address and identity must be specified before a product order is accepted. Browsing or submitting a ticket does not create a paid subscription. Testing or paid service requires explicit acceptance by a legally capable person or authorised business representative after disclosure of the product, scope, price and duration. The applicable version, acceptance time and confirmation should be recorded. This draft does not replace a signed agreement or remove legal duties.
Four independent products
Trade addresses inventory and trading; Service addresses POS and membership; Project addresses construction projects; HR addresses people management. Capabilities follow the expressly accepted scope. Simulated workspaces, sample data and roadmap descriptions are not delivered capabilities. Each registration is for one product; accounts, tenants, plans, quotas and business data cannot be shared across products. A further subscription does not merge existing accounts or data.
Invite-only testing
All four products are currently described as invite-only testing; an enquiry does not guarantee admission. Enabled modules, duration, users, limits, charges if any and data handling must be disclosed before joining. No unconfirmed charge or automatic conversion to paid service is authorised. Prefer synthetic or de-identified data; real data requires a lawful basis and express arrangements. Testing may involve changes or interruptions; retain controlled copies of important records. Testing does not exclude statutory liability.
Accounts, administrators and customer duties
Customers must provide accurate details, maintain authorised-user lists, revoke departing users and protect credentials. Do not share verification codes, impersonate others or bypass tenant permissions; report suspected compromise promptly. Administrators must confirm authority before assigning roles or importing and exporting records. Customers are responsible for lawful sources, content, notices and legal grounds concerning employees, members and contacts. This does not remove the provider’s own security and privacy duties.
Subscriptions, payment, renewal and changes
Products are subscribed to separately. Orders must specify plans, currency, taxes, invoicing entity, payment cycles, limits, overages and commencement. Undetermined information is not an offer. Any future automatic renewal or debit requires clear separate disclosure, applicable authorisation and a cancellation route, not mere browsing. Material pricing or core-feature changes require advance notice and must not retroactively increase accepted-order charges. Exit arrangements for customers who disagree must be defined in the final contract.
Cancellation, refunds and exit
Cancellation methods, refund conditions, settlement and service end dates must be disclosed before payment. Customers may use support email for cancellation, billing disputes or complaints about non-conforming service. Handling follows actual performance, the accepted agreement and mandatory law; there is no blanket no-refund exclusion. Unauthorised charges must be investigated and corrected as required. Export, deletion and lawful retention follow the Data Processing Notice; account termination is not data disposal.
Acceptable use
Do not upload unlawful or infringing material or malware, commit fraud, scan or access data without authority, bypass charging or permissions, disrupt others or send abusive communications. Agree the scope of legitimate security testing in advance. Do not use the service for unsupported regulated activities or safety-critical decisions. Public tickets must not include passwords, verification codes or unnecessary sensitive records.
Data and intellectual property
Customers do not transfer their rights in business material by using the service; individuals retain statutory data rights. Processing permission is limited to providing, securing and supporting the selected product. It does not authorise data sales, cross-product analytics, advertising use or general-purpose AI model training. Software, brands and manuals remain with their respective right holders; customers receive only the agreed use licence and must not improperly sublicense, impersonate the brand or infringe third-party rights.
Support, availability and third-party channels
Business enquiries go to sales@alur-ten.com; support goes to support@alur-ten.com, online requests or optional WhatsApp. Submission success does not mean resolution. Hours, response targets, maintenance notices and availability commitments require a separately accepted service-level agreement; unconfirmed round-the-clock support is not promised. Customer-selected third-party channels have their own rules but do not automatically discharge our responsibility for providers we engage.
Suspension, termination and continuity
Security risks, clearly unlawful use, valid legal requirements or agreed non-payment conditions may justify proportionate restrictions. Unless law or urgent security prevents prior notice, explain reasons and provide a reasonable opportunity to remedy and appeal; assess restoration once the risk ends. Suspension must not be used to arbitrarily delete business data or evade obligations. Product discontinuation or major service reductions require notice, settlement, feasible retrieval arrangements and a deletion plan.
Professional judgment and liability
The software assists management and records; it does not replace accounting, tax, employment, engineering-safety or legal judgment. Customers must review critical outputs and meet their own duties. Responsibility follows applicable law, fault, causation and the final contract, with reasonable loss mitigation. This draft sets no unnegotiated monetary cap and excludes neither fraud, intentional wrongdoing nor non-excludable liability or data-protection duties. Liability limits and force-majeure notice and remedies require legal review; no blanket disclaimer applies in all circumstances.
Law, languages, disputes and updates
Indonesia-facing service must comply with applicable mandatory Indonesian law. Governing law and court or arbitration arrangements require confirmation against the contracting entity; this draft imposes no exclusive forum. Written complaints and negotiation do not prevent statutory complaints or judicial remedies. Electronic contracts directed at Indonesian residents must provide Indonesian text as legally required; Chinese and English aid understanding without reducing mandatory rights. Specifically accepted orders, DPAs and SLAs govern their respective subjects, subject to mandatory law. Material changes require advance notice and legally required acceptance, not unilateral final interpretation.